Effective date: September 3, 2026
Non-returnable items
Customised or personalised products, gift cards, and items marked final sale cannot normally be returned unless they arrive damaged or defective or otherwise agreed by both parties. For hygiene reasons, earrings may be non-returnable after their sealed packaging has been opened, where permitted by law.
Starting a return
Before sending an item, contact us through our Contact Us page with your order number and reason for return. Unauthorised returns may not be accepted. Unless the item is faulty or we made an error, return shipping costs are the customer’s responsibility.
Damage or incorrect items
Inspect your order on arrival and contact us promptly if an item is damaged, defective or incorrect. Please include photographs where possible so we can resolve the issue.
Refunds
After an approved return is received and inspected, or solution is agreed by both side, refunds are issued to the original payment method.