Effective date: September 3, 2026
Order processing
In-stock orders normally ship within 1-3 business days after payment is confirmed. customised, personalised or made-to-order items may require additional processing time, which will be stated on the product page or confirmed with you.
Shipping rates and delivery
Purchase jewellery over $180 to receive an additional jewellery piece of your choice as a gift. Delivery estimates begin after dispatch and may vary by destination, carrier, customs, weather and other circumstances outside our control.
Tracking and address accuracy
Where tracking is available, details are sent after dispatch. Please provide a complete and accurate delivery address. Contact us promptly if a correction is needed; we cannot guarantee changes after an order has shipped.
Customs and import charges
International orders may be subject to import duties, taxes or customs fees imposed by the destination country. Unless checkout states otherwise, these charges are the recipient’s responsibility.
Problems with delivery
If a parcel is delayed, damaged or appears lost, contact us through our Contáctenos page with your order number so we can assist.